Terms of Service

These terms govern your use of Visapo.com services. Please read them carefully before using our platform.

Last updated: December 30, 2024

Acceptance of Terms

By accessing and using Visapo.com ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Visapo.com, a service operated from 5830 E 2nd St, Ste 7000 #23181, Casper, Wyoming 82609 US.

Service Description

Visapo.com provides visa and travel authorization application assistance services, including:

  • Electronic Travel Authorization (ETA) applications
  • Tourist and business visa applications
  • Document review and application preparation
  • Application status tracking and updates
  • Customer support throughout the process

Important: We are an independent service provider. We are not affiliated with any government agency, embassy, or consulate. Final approval decisions are made solely by the respective government authorities.

User Responsibilities

As a user of our services, you agree to:

  • Provide accurate, complete, and truthful information
  • Upload authentic and unaltered documents
  • Comply with all applicable laws and regulations
  • Pay all fees and charges as agreed
  • Respond promptly to requests for additional information
  • Not use our services for fraudulent or illegal purposes
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account access

Payment Terms

Fees and Charges

  • Service fees are clearly displayed before payment
  • Government fees are additional and paid directly to authorities
  • All fees are non-refundable once application processing begins
  • Prices may change with 30 days' notice

Payment Processing

  • Payments are processed securely using industry-standard encryption
  • We accept major credit cards and secure payment methods
  • Payment confirmation is required before application submission
  • Refunds, if applicable, will be processed within 10 business days

Refund Policy

Eligible for Refund

  • Technical errors preventing application submission
  • Service cancellation before processing begins
  • Duplicate payments due to system errors

Not Eligible for Refund

  • Application rejection by government authorities
  • Changes in personal travel plans
  • User-provided incorrect or incomplete information
  • Applications already submitted to authorities

Disclaimers and Limitations

Service Limitations

  • We cannot guarantee visa or ETA approval
  • Processing times may vary due to government delays
  • We are not responsible for changes in government policies
  • Emergency or expedited processing cannot be guaranteed

Liability Limitations

Our liability is limited to the amount you paid for our services. We are not liable for indirect, incidental, or consequential damages, including lost profits, travel expenses, or other costs resulting from visa denials or delays.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

By using our services, you consent to the processing of your personal data as described in our Privacy Policy and as required for visa application processing.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Wyoming, United States, without regard to conflict of law principles.

Dispute Resolution

  • First attempt resolution through our customer service
  • Mediation through a mutually agreed mediator
  • Binding arbitration in Wyoming if mediation fails
  • Small claims court for disputes under applicable limits

Contact Information

For questions about these Terms of Service or our services:

Email: legal@visapo.com

Phone: +420 234 567 890

Address: 5830 E 2nd St, Ste 7000 #23181, Casper, Wyoming 82609 US

Updates: We reserve the right to modify these terms at any time. Material changes will be communicated via email or website notice at least 30 days in advance.